UK homeowner says installer refused battery spot under kitchen window, then nailed solar setup – The Cool Down

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“I’m very happy with the results.”
Photo Credit: Reddit
A solar success story from a homeowner in the United Kingdom has demonstrated that choosing a setup isn’t only about panel counts or battery capacity.
On Reddit, the homeowner said the finished setup included a 5-kilowatt FoxESS H1 hybrid inverter, an 11.5-kilowatt-hour FoxESS EP12 battery, 11 AIKO panels rated at 510 watts each — three on the garage and eight on the main roof — and a myenergi zappi GLO EV charger.
The post also got into practical installation details, noting a PV-Ultra cable from the main roof, roughly 50 meters (about 164 feet) of 25 mm² armored cable, and scaffolding costing about £900 (around $1,200).
The homeowner wrote, “We had some national installers tell us that they would be happy to put the equipment under the kitchen window at the back of the house despite PAS63100:2024.”
However, one installer had a different idea. They suggested “a cable tray down the side of the garden to the garage where the inverter and battery is placed (and technically the only place we could put the equipment).”
PAS63100:2024 provides guidance on safety inspections to protect electrical battery energy storage systems against fire when installed in homes.
For customers, that highlights how much layout matters alongside hardware choices. A cleaner, code-aware installation can help households avoid headaches, rework, or safety concerns later.
Adding battery storage is one of the best ways to protect a home during outages because it can keep essential devices running when the grid goes down. It can also help save money on energy by storing solar power for later use, while bringing a household a step closer to going off-grid.
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To get started, just answer a few questions about your home — no phone number required. Within a day or two, EnergySage will email you the best options for your needs, and their expert advisers can help you compare quotes and pick a winner.
Solar panels can save you more than $50k over their 25-year lifespan, and EnergySage can help you save as much as $10k on installation. Which begs the question — isn’t that worth an email or two?
If you’re comparing options, exploring EnergySage can help you get information about home battery storage choices, including competitive installation estimates. EnergySage has teamed up with the electrification brand Qmerit to guarantee you get the best price on home battery storage solutions. Pila is another company offering strong backup options, and its plug-and-play batteries are priced at a fraction of the cost of a whole-home backup system.
Before signing anything, it may be worth pinning down the basics: where the battery will be installed, how the cables will be routed, whether the proposed location aligns with current safety guidance, and which expenses — including items like scaffolding — are included in the quote.
Since the OP’s installation also centered on rooftop solar, it’s worth noting that EnergySage offers free tools that let you curate competitive bids from local installers without them obtaining any of your contact information unless you choose to work with one further.
A lower upfront quote may not be the best value if another installer offers a safer equipment location, a better cable route, or a clearer cost breakdown. 
“Installation completed this afternoon and I’m very happy with the results,” the homeowner said.
This install is a good reminder that solar decisions go well beyond the equipment list. 
• EnergySage COO Charlie Hadlow broke down factors driving solar costs as homeowners compared installer bids.
• A Nevada homeowner filed suit after a deceptive solar company allegedly left a house damaged.
• After working with an installer to begin the process of going solar, a Florida homeowner’s HOA president responded to the solar contractor in an email notifying them that solar panels weren’t allowed.
The common thread highlights how solar projects tend to go more smoothly when homeowners press for clear answers before work starts. Questions about equipment placement, pricing, and local rules can end up shaping the entire job.
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© 2025 THE COOL DOWN COMPANY. All Rights Reserved. Do not sell or share my personal information. Reach us at hello@thecooldown.com.

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