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“If you don’t make noise they may prioritise getting the next deposit in.”
Photo Credit: iStock
A Scottish homeowner said a solar installation finally went live after weeks of delays, repeat technician visits, and mounting buyer’s remorse.
What softened the blow: a month of free solar generation before the system was officially commissioned and paid for.
In a Reddit post, the original poster said they ordered the installation in mid-June and didn’t reach commissioning until early October, after scaffolding was scheduled for the final week of September.
They said they ultimately replaced the setup before it finally came online, after multiple return visits in which technicians reportedly “couldn’t get the WiFi to connect.” During that stretch, they said they also sought advice on Sunsynk Reddit pages.
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Being in Scotland made the project more dependent on whichever contractor covered that area, which the OP described as “one of the biggest problems.” They also said the installer’s phone lines closed at 5 p.m. and at 4 p.m. on Fridays, forcing them to handle any problems during the workday.
On the grid side, they said the DNO response came back “with no limit,” while a neighbor using a local installer was capped at 6 kilowatts. They also said callbacks were slow and that different departments did not seem aligned on the underlying problems.
They also highlighted a few financial positives: nothing was due until completion; they “did also benefit from a whole month’s solar generation and export until the system got commissioned and paid for too which softened the blow”; and they got an enhanced export rate for 12 months.
Practical lessons from the post include checking whether bird protection is included and confirming that payment is due only after completion. The OP also wrote, “If you don’t make noise they may prioritise getting the next deposit in.” Shoppers can use EnergySage to compare curated bids without sharing contact information unless they choose to move forward.
For homeowners comparing brands and installers more carefully, that kind of shopping matters because with EnergySage’s help, the average person can save up to $10,000 on solar purchases and installations. EnergySage’s solar map shows the average cost of a home solar panel system by state, along with details on solar panel incentives for each state; together, these resources can help homeowners get the best price on rooftop solar panels and access available incentives.
Adding battery storage to a solar setup is one of the best ways to protect your home during outages, save money on energy, and go off-grid. It can also store extra daytime power for use later, making a system more useful after sunset or during a grid disruption. Homeowners can explore EnergySage for information about home battery storage options, including competitive installation estimates.
Despite their delays, the OP added, “I would still recommend.”
💡Go deep on the latest news and trends shaping the residential solar landscape
For more on the issues that came up here, these stories look at how homeowners compare installers, weigh costs, and avoid common pitfalls. 
• After hearing installer horror stories, homeowners sought advice to avoid solar scams before signing contracts.
• In North Lincolnshire, a free solar panel scheme hit a milestone for locals.
• More homeowners are adding battery storage to solar to stretch savings after sunset.
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© 2025 THE COOL DOWN COMPANY. All Rights Reserved. Do not sell or share my personal information. Reach us at hello@thecooldown.com.

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