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“They explicitly say they may not respond to everyone’s request.”
Photo Credit: iStock
With a solar installer reportedly leaving the business, a New Hampshire homeowner is searching for another provider to service their panels.
Emails drew no response, and phone lines were disconnected when another customer in the replies tried to arrange service.
A Massachusetts-based solar installer installed the rooftop panels about six months before the homeowner bought the house, according to the Reddit post. The experience had been positive until now.
“We’ve had no problems with the system,” the original poster wrote, adding, “and have since had Summit add battery storage.”
For maintenance and repairs near the New Hampshire–Massachusetts border, the homeowner asked r/solar for provider recommendations. An email from the installer, they said, had announced an end to technician visits, customer assistance, and system monitoring.
Residential solar can reduce electricity bills, and $0-upfront solar leases may save hundreds of dollars per month, depending on the home and agreement. EasyHome‘s free explorer tool helps homeowners estimate potential savings and find vetted local installers.
The homeowner identified their equipment as REC panels and Franklin WH batteries but still needed to confirm the inverter brand. Their Franklin app monitors the full system and stores its statistics, allowing them to track performance while looking for another service provider.
Records from before the battery installation were also on the homeowner’s list to preserve. A commenter had urged them to export monthly production data so a replacement contractor would have a performance baseline.
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Suggestions included Exeter’s 603 Solar and North Andover’s ACE Solar, as well as Sundial. ReVision Energy received recommendations from several Redditors.
Systems left without support from their original installers are among those Sundial services in New Hampshire, a commenter said.
The monitoring app should be registered in the homeowner’s name, one commenter advised. They also urged the homeowner to obtain warranty registrations, permits, and the system’s single-line electrical diagram before the installer winds down.
Those documents had already been requested, the homeowner replied. Confirming the inverter brand would help the homeowner narrow the search.
“Manufacturer warranties still apply, so check your inverter and battery brands’ websites for their certified installer finder in your area,” the same commenter added. “Those installers can do warranty work.”
In response to a customer struggling to reach the same solar company, the original poster explained how they requested the documents.
“Responded to their bad news email and sent one to administration@, even though they explicitly say they may not respond to everyone’s request,” they explained.
For households considering storage like the battery the installer added to this home, EasyHome also offers battery-storage exploration options. Pairing solar with batteries can help manage electricity costs and provide backup power during outages. Identifying who will service both components is an important part of that planning.
Other solar homeowners have run into similar problems getting service and keeping access to their monitoring tools. 
• A solar owner lost monitoring on a decade-old system, then received a $2,000 inspection quote.
• A new homeowner inherited a solar system but discovered monitoring access wasn’t guaranteed.
• After their solar company closed, a homeowner received a free replacement inverter but faced installation hurdles.
• A homebuyer said their solar array produced just one-third of expected power, while installers refused help.
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© 2025 THE COOL DOWN COMPANY. All Rights Reserved. Do not sell or share my personal information. Reach us at hello@thecooldown.com.

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